Refund & Replacement Policy

All purchases of our Hand Wash Stations are final and non-refundable.

Once your order has been delivered and accepted, we do not offer refunds, returns, or exchanges.

If your product is found to have a manufacturing defect, shipping damage, or a faulty component at the time of delivery, you must notify us immediately and provide clear photos or videos as evidence. After inspection and verification, Kazema will, at its sole discretion, repair the product or replace the defective or damaged part at no additional cost.

This policy applies only to manufacturing defects or damage that occurred during shipping. It does not cover damage resulting from misuse, improper installation, accidents, negligence, unauthorized modifications, or normal wear and tear.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Replacement Policy.